INFORMATION WE COLLECT
We may collect or may have collected the following categories of information about you. In some cases, the information we collect may fall within more than one category.
- Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.
- Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
- Demographic information, such as your age, sex, and gender (some of which may be protected by applicable law).
- Physical characteristics of your residence, business or location, such as type of water, size of location and other related information necessary for proper installation and/or sale of product.
- Commercial information, such as other products or services you have purchased, returned or considered, and your product preferences.
- Payment information, such as your method of payment and payment card information (including payment card number, expiration date, delivery address and billing address).
- Identity verification information, such as photo identification for in-store pick-ups, loyalty member ID, and other authentication information (like passwords).
- Online or network activity information, such as information regarding your interaction with our website, mobile applications, digital properties, and advertisements, information about your browsing and search history on our website or mobile applications, and log file information which includes, but may not be limited to, your browser type, webpages you visit, and other electronic network activity.
- Geolocation information, such as information that can help identify your physical location (like your GPS coordinates) or the approximate location of your mobile device.
- Audio and visual information, such as recordings of your voice when you call our customer service and images we record through CCTV in our PH Prescription owned location..
- Professional or employment-related information, such as information from your resume, employment history, education information, and professional licenses or certifications.
- Health and medical information, such as wellness concerns, diagnoses, medical reports and history.
- User Content, such as your communications with us and any other content you provide (including photographs, videos, reviews, articles, survey responses and comments).
- Inferences drawn from or created based on any of the information identified above.
HOW WE COLLECT INFORMATION
We may collect or may have collected personal information about you from various sources. The categories of sources from which we may collect personal information are:
- Directly from you, such as when you make a purchase on our website or in one of our pH Prescription owned locaitons, contact us with a question or complaint, use one of our mobile applications, create an account on our website, register for one of our loyalty or professional programs, respond to a survey, participate in a contest or other promotion, make an appointment, sign-up to attend an event, apply for employment or sign-up to receive marketing communications.
- From your friends or family members, such as when your friend or family member sends you a gift or makes a referral.
- Cookies and automatic collection methods. When you visit our website or use one of our mobile applications, and when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device using technologies such as cookies, web beacons, pixel tags, and similar technologies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Web beacons or pixel tags are small images which are embedded into our website or emails that provide us with information about your browser or device, or whether you open or click on the emails we send you. These technologies enable us, or the third parties who place such technologies, to collect information such as device identifiers and online or other network activity information.
- Through in-store and other offline technologies, such as video surveillance and WiFi technology in and around our PH Prescription owned locations, and call recording technology when you speak to customer service.
- From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers, and other third parties that we choose to collaborate or work with.
- From social media platforms and networks, such as Facebook, Twitter, Pinterest, and Instagram. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in to our website using your social media credentials.
- From other pH Prescription Companies brands or affiliates that you have interacted with.
HOW WE USE INFORMATION
We may use or may have used the information we have about you:
- To provide products and services to you, such as fulfilling orders and processing payments; creating, servicing and/or maintaining your account or any loyalty or professional program membership you may have with us; assisting with product selection and replenishment; and managing current or past purchases
- To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.
- To administer your participation in special events, contests, sweepstakes, surveys, promotions and our loyalty or professional programs.
- For marketing and advertising, such as to send you marketing and advertising materials via postal mail, text message or email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites.
- For analytics purposes, such as to understand how you use our website and mobile applications, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our website or mobile applications; and to evaluate and improve our products, services, advertisements, website and mobile applications.
- To operate and improve our business, including to respond to employment applications, provide quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing and other internal business functions.
- For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies
We also may use or may have used the information in other ways for which we provide specific notice at the time of collection.
INFORMATION WE SHARE
We may share or may have shared your personal information with:
- Our corporate brands and affiliates. For a list of our affiliates, please contact our customer service department at: email@example.com
- Service providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, advertising and marketing services and installation and/or repair services.
- Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
- Advertising Companies. We may work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. Please contact our Customer Service Department for additional information, please contact our Customer Service Department: firstname.lastname@example.org
- Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent such as to third-party installation partners.
YOUR RIGHTS AND CHOICES
Accessing, Updating and Modifying Personal Information
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to access, change or delete your personal information through our Privacy Request Portal.
You can opt-out of receiving marketing or clienteling communications by email by following the instructions within the emails you receive from us or by contacting us through our Privacy Request Portal. Please note that your opt-out request is specific to the particular type of email communication you receive from us. For example, if you opt-out from a clienteling email, you will no longer receive clienteling email communications, but you may still receive email marketing communications from us. Further, if you opt-out from both clienteling email communications and marketing email communications, we may still send you transactional or operational emails. Examples of transactional or operational emails include, purchase or shipping confirmations, password resets, profile updates or other account related messages.
Postal Mail Opt-Out
You can opt-out of receiving marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us through our Customer Service Department at email@example.com.
Text Message Opt-Out
You can opt-out of receiving text messages from us by replying STOP to the text message you receive from us or making a request through our Customer Service Department at firstname.lastname@example.org. Please note that this will only opt you out of the specific text messaging program associated with that number.
Push Notifications Opt-Out
When you download one of our mobile applications or when you visit our website, we may provide you with the option to receive push notifications. You may opt-out of receiving push notifications by adjusting the settings on your mobile device or browser.
Geolocation Information Opt-Out
When you use one of our mobile applications, we may ask you to share your location. You may choose not to share your geolocation details by adjusting your mobile device’s location services settings.
COOKIES, TARGETED ADVERTISING & ANALYTICS
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies. For details on these types of cookies and information on how to opt-out, click here:
Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.
We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You also can request that we refrain from using your personal information in this way by contacting us through our Customer Service Department at email@example.com.
Do Not Track and Advertising Across Different Websites
We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or services on our website such as a social feature, an analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.com.
We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyze how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: How Google Uses Data.
HOW WE PROTECT INFORMATION
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.
LINKS TO OTHER WEBSITES
Our website or mobile applications may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
HOW TO CONTACT US
If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by telephone or email.